Terms and Conditions

When hiring a TENS with Mama and I TENS you agree to the following:

  1. We will always do our best to ensure your TENS arrives on or before your preferred hire dates. Note that there are circumstances where there may be unexpected delays, which are out of our control.
  2. Your TENS has been tried and tested prior to shipment and will be supplied to you in working order. It is your responsibility to check the contents of the hire package upon receipt and familiarise yourself with the Elle TENS machine and user instructions. You must advise us of any problems immediately so that we can resolve the issue.
  3. The Elle TENS unit must only be used according to its standard operating instructions which are contained with the unit, or can be downloaded from our website.
  4. We do not take responsibility for the success of the TENS machine in labour, as it's effect varies for each individual and their unique circumstances.
  5. You agree to return your TENS and all accessories to us in the same condition it was received in, on or before the expiration of the hire period.
  6. If for any reason you are unable to return the TENS unit by the last day of the hire period we will:

(a) Charge the replacement value of the Elle TENS unit, including all accessories supplied with the unit at a cost of $220. The unit will then be your property to keep.

(b) Charge an additional $5 per day late.

  1. You are responsible for returning the Elle TENS unit (with all accessories, and in the same condition it was received) in the pre-addressed, pre—paid satchel supplied. In instances where the postage bag is misplaced, please send it to:
  1. .You must read and understand the precautions regarding the use of Elle TENS. Elle TENS should not be used by anyone suffering from epilepsy, fitted with a cardiac pacemaker or who suffers from (or is suspected of suffering from) heart disease.
  2. If you choose to cancel the hire arrangement after your booking has been confirmed, we will refund any money paid by you, less an administration fee of $25. Unfortunately, we are unable to provide a refund if you cancel your hire after the TENS has been dispatched.
  3. If for any reason you choose not to use your TENS unit during the hire period, no refund will be provided.
  4. These terms and conditions are governed by the law of Victoria, Australia.
  5. Mama and I TENS reserves the right to alter Terms and Conditions of hire without prior notice.
  6. By proceeding with the hire arrangement you acknowledge that you have read and agree to be bound by these terms and conditions.

Questions about the Terms and Conditions should be sent to us at hello@mamaanditens.com.au