Shipping

All orders are shipped using Australia Post. 

Orders placed before midday will be dispatched on that day (when there is the same day availability for TENS hire).

During peak sales times this is not always achievable, but we will do our best to have your order with you as soon as possible.

We are based in Melbourne, Victoria, so your order may arrive earlier than the below expected time frames if you are within/in closer proximity to Victoria.

 

STANDARD SHIPPING:

We charge a $6.50 flat rate on all domestic standard shipping orders. You can expect a lead time of 2-5 days from the date of dispatch. 

EXPRESS SHIPPING:

We charge a $9.50 flat rate on all domestic express shipping orders. You can expect a lead time of 1-4 days from the date of dispatch.

A tracking number will be provided via email once your order has been fulfilled. 

 

TENS HIRE AND PURCHASE OF SHOP ITEMS:

Where a TENS hire and shop items are purchased in one transaction, all items will be shipped together when the TENS hire date commences.

If you would like to receive your items separately, and in advance of your TENS hire, you can purchase extra shipping here. Your items will be fulfilled and on your way to you, there is no need to email us!

 

RETURN POSTAGE OF YOUR TENS HIRE:

A return postage satchel, with an already-paid-for shipping label is included in your TENS machine hire. This will be found in your MAMA & I CO. bag.

If the return postage satchel is lost, please send it to:

MAMA AND I CO

Mitcham North Post Office

228 Mitcham Road

Mitcham

VICTORIA 3132

 

DON'T FORGET TO WRITE YOUR NAME AND ADDRESS ON THE NEW POSTAGE BAG.

 

INTERNATIONAL SHIPPING:

International shipping is not available at this time.

 

SHIPPING DELAYS:

Australia Post may at times be affected by delays. When there is a known delay, we will aim to send your product/s in advance (when possible) using express postage at no extra charge, or offer a full refund.

Unfortunately, delays are out of our control, but we will do our best to accommodate to you, and we thank you for your patience with us.